Shipping Policy

OXVANDO CUSTOMER CARE · SHIPPING & DELIVERY

Clear delivery estimates, transparent shipping costs and help when you need it.

Free express shipping on orders US$50+

Available to eligible delivery addresses when the merchandise subtotal reaches US$50 after discounts, before taxes and shipping. This offer applies to Express shipping when available for your products and delivery address.

Shipping methods & delivery estimates

Estimated transit time after dispatch
Method	Estimated time	Charges
Standard	5–18 business days	US$5
Express*	2–10 business days	US$12 below US$50; free for eligible US$50+ orders, when available

*Express is only available when offered at checkout for your products and delivery address. If it is not listed, please select an available method. Eligible orders receive Express shipping at no charge; Standard remains a paid option.

These are estimated transit windows, not guaranteed arrival dates. They exclude order preparation. Business days exclude weekends and public holidays. Delivery varies by product, supplier, destination and carrier. Any estimate displayed for your selected option at checkout takes precedence.

Order preparation & dispatch

Orders are normally processed within 3 business days after payment is confirmed. Processing is separate from transit time. If supplier availability or a busy period causes a delay, we will notify you.

Your total delivery time is order preparation plus transit time. Items in the same order may be dispatched separately and arrive on different days.

Destinations & shipping charges

We deliver to addresses supported by our checkout. Available methods and the exact charge are displayed before payment. If your address has no available shipping option, please contact us before ordering.

Standard shipping costs US$5. Express shipping costs US$12 for orders below US$50 and is free for eligible orders with a merchandise subtotal of US$50 or more after discounts, when offered at checkout for your products and address. Discount codes can reduce the subtotal below the free-shipping threshold. Import duties and taxes, where applicable, are the customer’s responsibility unless collected or included at checkout.

Your delivery address

Please enter the recipient’s full name, street and house/building number, city, state or region where applicable, postal code, country and a reachable phone number. Add an apartment or unit number if your address has one, and check your email address for delivery updates.

If you spot an error, contact us as soon as possible. Address changes depend on the dispatch stage and cannot be guaranteed once a parcel is with the carrier. We will help review delivery issues caused by incomplete or incorrect details.

Shipping updates & tracking

We email a shipping confirmation when your order is dispatched. If the supplier or carrier provides tracking, the email includes the tracking link or number. Tracking updates may take time to appear after dispatch.

If delivery takes longer

Customs checks, busy periods, weather and carrier disruptions can extend the estimated delivery window. If your parcel has not arrived by the end of the relevant estimate, email us with your order number so we can investigate with the supplier or carrier and advise you on the next steps.

We will review lost, damaged or undelivered parcels individually. Delivery estimates do not limit any rights you have under applicable consumer law. For items received damaged or incorrect, see our Returns & Refunds policy.