Returns & Refunds

OXVANDO CUSTOMER CARE · RETURNS & REFUNDS

A clear process for returns, damaged items and refunds—so you know what to expect.

30 days from delivery to request a return

For a change-of-mind return, your item must be unused and in its original condition. Contact us before sending it back so we can provide the correct instructions.

Start your return

Email support@oxvando.com within 30 days of receiving your order. Include your order number, the product you want to return and the reason. If an item is damaged or incorrect, include clear photos to help us review it.

Our team will provide the appropriate return address and instructions. The registered mailing address is not a returns warehouse; please do not send a parcel there without our instructions.

Return condition & exchanges

Change-of-mind returns must be unused and in their original condition. Keep the original packaging and any included accessories ready for the return. If you received a damaged, defective or incorrect item, contact us even if it does not meet the unused-condition requirement. Exchanges are available for damaged or defective items for the same item, subject to availability. For other changes, request a return and place a new order.

Who pays return shipping?

Reason	Return shipping
Damaged, defective or incorrect item	Covered by OXVANDO; contact us for instructions
Change of mind	Paid by the customer

Please contact us before purchasing return postage so we can confirm the correct destination and arrangements. Original shipping charges are not refunded for change-of-mind returns, unless required by applicable law. For damaged, defective or incorrect items, we will confirm the appropriate refund or replacement arrangements.

Refund review & payment

We review returned items within 5 business days of receipt and email you the outcome. Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or payment provider may need an additional 5–10 business days for the credit to appear. Business days exclude weekends and public holidays. If applicable law requires a shorter deadline, that deadline applies.

If an approved refund has not appeared, first check with your payment provider, then contact us with your order number so we can help.

Cancellations & changes

You may request cancellation within 7 days of placing your order, provided it has not been dispatched. Eligible cancellations receive a full refund to the original payment method. Contact us as soon as possible because orders may be dispatched before the 7-day window ends. Once dispatched, the return process applies. Changes to products or addresses depend on the processing stage.