Refund policy
Return & Refund Policy
Last updated: October 7, 2026
OXVANDO is operated by OXVANDO COMMERCE LLC.
30-day return requests
You may request a return within 30 days of receiving your order. For change-of-mind returns, the item must be unused and in its original condition. Please retain the original packaging and included accessories.
How to request a return
Email support@oxvando.com with your order number, the item you wish to return and the reason. For damaged, defective or incorrect items, please include clear photos.
Contact us before sending any item. We will provide the appropriate return address and instructions. Our registered mailing address is not a returns warehouse.
Damaged, defective or incorrect items
Contact us if your item arrives damaged, defective or incorrect, even if it does not meet the unused-condition requirement. OXVANDO covers the applicable return shipping costs; please contact us before purchasing return postage.
Exchanges for damaged or defective items are available for the same item, subject to availability. For other changes, request a return and place a new order.
Return shipping costs
Customers pay return shipping for change-of-mind returns. Original shipping charges are not refunded for change-of-mind returns unless required by applicable law.
For damaged, defective or incorrect items, we will confirm the appropriate refund or replacement arrangements.
Refund timing
We review returned items within 5 business days of receipt and email you the outcome.
Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or payment provider may need an additional 5–10 business days for the credit to appear.
Business days exclude weekends and public holidays. If applicable law requires a shorter deadline, that deadline applies.
If an approved refund has not appeared, first check with your payment provider, then contact support@oxvando.com with your order number.
Cancellations and order changes
You may request cancellation within 7 days of placing your order, provided it has not been dispatched. Eligible cancellations receive a full refund to the original payment method.
Contact us as soon as possible because orders may be dispatched before the 7-day window ends. Once dispatched, the return process applies. Changes to products or delivery addresses depend on the processing stage.
Your consumer rights
This policy does not limit any rights or remedies available under applicable consumer law.
Contact
Email: support@oxvando.com
WhatsApp: +1 307 533 5920
Contact form: https://oxvando.com/pages/contact